SHOP

Yes, I agree with the session disclaimer, online consent, privacy policy and terms and conditions  and refund and return policy below.

APPOINTMENT POLICIES & PROCEDURES

Tesia may at times book several months in advance. We understand the challenges of scheduling several months out in advance and we try our very best to make the scheduling process as smooth and fair as possible for everyone. We sincerely appreciate your understanding and adherence to these Policies & Procedures.  We continually strive to anticipate and respond to the needs of our clients. Please assist us by adhering to the following:

WHEN ARRIVING

• Please arrive on time or early.
• Please call or message to inform of any delay.
• Note that arriving 15 or more minutes late results in forfeiture of the appointment time if prior notification of arrival time is not provided.
• Ensure that you are the individual(s)* that is on the schedule.
• Appointment swapping of any kind is prohibited.  (Appointment swapping is an instance where a scheduled individual gives, trades, or otherwise sends a different individual in his/her place for a scheduled appointment).

CANCELING / RESCHEDULING

• Provide at least 48-hour notice of cancellation.

RETURNS & REFUNDS POLICY

• Due to the digital nature of our products and services, we do not offer any refunds.
• If you have any questions or concerns about your order, please reach out to tesiahinken@outlook.com.

BILLING CONSIDERATIONS

• Missed appointments result in forfeiture of non-refundable pre-paid amounts.
• Recurrences of no-shows, missed appointments, or appointment swapping attempts may result in limitations to scheduling future appointments and/or payment in full at the time of scheduling.
• Arriving late to an appointment does not reduce the balance owed.
• If a 1 hour or more time block is reserved, the entire appointment is billable. If you cannot afford to keep any or all of an appointment, you must provide at least 48-hour notice.
• Failure to pay balances may result in enforcement of payment in full prior to appointments and/or denial of scheduling future services.

SESSION DISCLAIMER

Although the information provided during coaching sessions is helpful to the client, each individual possesses free-will and is therefore capable of affecting outcomes. Tesia Hinken, LLC, its owner, agents, and affiliates decline responsibility, legal or otherwise, for any actions taken or not taken as a result of information obtained or interpretations made arising from sessions. Clients, through execution of the Tesia Hinken, LLC Consent Form take full responsibility for his/her own actions.
Although the information provided during coaching sessions is helpful, each individual possesses free-will and is therefore capable of affecting outcomes. Tesia Hinken, LLC, its owner, agents, and affiliates decline responsibility, legal or otherwise, for any actions taken or not taken as a result of information obtained or interpretations made arising from coaching sessions. Clients, through execution of the Tesia Hinken, LLC Form take full responsibility for his/her own actions.

ONLINE CONSENT

I verify that the information in the completed Consent Form is current and accurate to the best of my knowledge. I also understand that any information provided is for identification purposes and will be kept strictly confidential, except that such information may be used by Tesia Hinken, LLC statistical analysis. I understand that services offered at Tesia Hinken, LLC not intended to diagnose, treat, cure, prevent, or heal any medical condition, disease, or injury. I understand that no one is 100% accurate and agree not to hold Tesia Hinken, LLC, Tesia Hinken liable for anything said or done as a result of information obtained during my visit/session. I hereby give my consent to receive services by Tesia Hinken, LLC and acknowledge and agree that I am doing so at my own risk. My health and safety with respect to such services are my sole responsibility. My decision to receive services from Tesia Hinken, LLC voluntary, and I know of, understand, and assume any and all risks associated therewith. In exchange for receiving services from Tesia Hinken, LLC for myself, and on behalf of my heirs, executors, administrators, and personal representatives, hereby waive, release, discharge, and hold harmless Tesia Hinken, LLC, its members, officers, employees, and agents from any and all liability for any and all injuries including death, damages or claims relating to or resulting from my receipt of services, now or in the future, foreseen or unforeseen. Further, I will indemnify and hold Tesia Hinken, LLC, its members, officers, agents, and employees, harmless from and against any and all claims, rights, damages, liabilities, losses, costs, and expenses (including attorney’s fees) arising from or in connection with any injuries to other persons or damage to property caused by or attributed to me. I acknowledge that I have read and understand fully the release and indemnification provisions set forth in the preceding paragraphs and agree to such terms. I also agree to review and comply with the service-specific information, procedures, and applicable utilization rules prior to each visit.
**If completing for a minor, complete with the information of the minor. Sign electronically with the following: [your name] for [name of minor], [relationship/legal authority] (Ex: Jane Doe) * Required